In the app
- Open TripCompanion and go to You.
- Tap Settings, then Delete account.
- Confirm. If you want a copy first, Download my data is in the same screen.
Without the app
If you no longer have the app or can’t sign in, email privacy@tripcompanion.io with the subject “Delete my account”, from the email address of your Apple or Google sign-in, and tell us your handle if you remember it. We may ask you to confirm it is you, then delete the account and write back within 15 days.
What is deleted
When you request deletion, your public profile details are removed, sign-in sessions are revoked and notifications are disabled. The account is marked for deletion, and scheduled cleanup removes most remaining account-linked data after 30 days. A minimal “Deleted account” record may remain to preserve references; public gems and copies of trips kept by other users remain unlinked to you. Some records may be retained where required by law. Deleted account data may remain in backups for up to 90 days.
What stays
- Trips other people copied into their accounts: they are theirs now.
- Hidden gems you made public: they stay on the map, no longer linked to you.
- Messages you sent: they are on the phones of the people you sent them to, and we can’t reach them.
- A minimal “Deleted account” record remains to preserve references, and AI usage cost records remain with the account link removed.
- Purchase records may be retained where tax or accounting law requires it.
Plus
Account deletion triggers an attempt to cancel an active Google Play subscription, but the attempt can fail. Apple subscriptions must be cancelled by you in the App Store. Check your store account to confirm the subscription will not renew.
Only some of your data
You don’t have to delete the account to delete things: you can delete any trip, gem, photo or conversation in the app, switch off your travel style (which deletes it), or email us to delete something specific.