Write to us
hello@tripcompanion.io. A person reads every email, and we answer within a few days. Tell us your handle and your phone’s model if something isn’t working.
From the app
Shake your phone on any screen, or go to You › Settings › Tell us what you think, and write what isn’t working, what’s missing or what you’d change. It goes with the screen you were on and the app’s version, so we know where to look. A person reads every one. You can turn shaking off in Settings.
Plus
- Cancel: in your App Store or Google Play subscriptions. On iPhone: Settings › your name › Subscriptions. On Android: Google Play › your profile › Payments and subscriptions. Or from the app: You › Settings › TripCompanion Plus.
- A new phone: sign in with the same account and tap “Restore purchases” on the Plus screen.
- A refund: Apple and Google handle refunds; ask them at reportaproblem.apple.com or in Google Play’s order history.
Your account and your data
- Download it: You › Settings › Download my data.
- Delete it: see Delete your account.
- Privacy questions: privacy@tripcompanion.io, and our privacy policy.
Someone or something is wrong
Report a person, trip, place or conversation from its menu in the app, and a person reads it. You can also block anyone. If someone is in danger, contact the local emergency services first.
Messages on a new phone
Messages are end-to-end encrypted, so a new phone needs your keys: link it from a device where you already use messages (You › Settings › Linked devices), or use your recovery PIN if you set one.